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Eskom strangles small business…
January 14, 2008, 9:28 am
Filed under: Business, Customers, News, Service in SA | Tags: , , , , ,

I am not sure how Eskom calculates where they will be load shedding but it seems that Woodmead is currently getting the brunt of the cuts. We had 2.5 hours on Thursday and guess what… as I write this – on my laptop battery [Monday 14th Jan] -we are sitting in darkness again. The power went off at 8 and when I called Eskom they said they were not load shedding. I called again [5 minutes later] and spoke to someone else and they told me they were?! They have no idea what they are doing that is for sure, which is a little disconcerting actually…

I am not sure how other small businesses are finding this whole story but I must say it is killing us, computers and the web are our business. We now have to invest in a UPS to give us additional life over the period but the reality is, I can seem some business’s crashing… nice way for government to support SMME business. The fact that ‘bad planning’ is the excuse for this nightmare is in my view not the only problem, one of the primary reasons I am sure is related to greed…. I can just see the Eskom big wigs [and government officials] sitting around the boardroom table 13 years ago flicking their hands [and noses] up in jest with a Marie Annoitnette ‘Let them eat cake’… approach.

Now once again the SA consumer is left in the dark, fitting the bill for the billion rand + upgrade, waiting for this bunch of goons to get their act together and do we hear of any recourse being taken against the company? No of course not.. not whilst they are sufficiently lining governmental pockets!

I sometimes just wish that government would have delivery to its people as top priority instead of such intense focus on what ‘financial deals’ they can strike…. Actions speak louder than words, and I am tired of all the hot air…start delivering.

UPDATE: Power out again from 2.30-4.30pm then again from 6 till 8pm. So altogether – nearly 5 hours lost of work time…. unbelievable.

Posted by: Candice

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Maintenance…we all need to do it
December 12, 2007, 7:51 am
Filed under: Customers, Environment, Global Warming, Lifestyle, Organic, Service in SA | Tags: , , , ,

Well woman have to be the best at maintaining themselves, but I have to say sometimes people scare me when they don’t maintain themselves or their surroundings. It would be great if everyone just stopped littering and started recycling – yah dream on….

I had to laugh the other day when I received a certificate from Mondi recycling saying that I’ve become a mutual partner with them and thanking me for taking this step forward – when I have been trying to get in touch with these people for the last 2 months. They just don’t return calls / answer mails. I’ve wanted a recycling bin from them since September and now I am wrestling through these papers daily to get to my desk. My make shift recycling bin is pretty nifty even though no-one comes to collect any of it so the pile gets higher and higher but I’m deteremined to keep on doing it until maybe one day someone from a recycling company rocks up – maybe in my dreams in South Africa. I’ve actually emailed a few recycling companies, and to my surprise haven’t heard a word…..it’s like they really don’t want new clients they really don’t want us to be GREEN???
All I want to do is recycle so can someone hook me up with a company that is wanting my recyclable goods….

Desperatley seeking South African Recycler….

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CUSTOMERS STAND UP AND FIGHT FOR YOUR RIGHTS!!
November 12, 2007, 7:55 pm
Filed under: Branding, Business, Customers, Service in SA | Tags: , , , , , , ,

I totally agree with the Wake Up! It’s the Credibility Economy…post. Customers need to stand up and speak out when it comes to companies treating them badly.
I am appalled by the service in South Africa, or should I say the lack of. I can honestly say there are 4 places that I have gone to where the service has been consistent and amazing and were you actually feel special as every customer should feel. I hope people feel special when they deal with us as a Company.

The first great experience for me would be Seattle’s Coffee Shop in Woodmead, the folks there rock, always a great way to start the day with their faces, such a pleasure.

The second great experience would be Barloworld Armstrong Downtown, when I purchased a car. Gerald Parker was my contact and he made the experience as easy as having a cocktail on a sunny day in your garden, he was great! As for the rest of the dealerships in Johannesburg it was like I was doing them all a favour, the laxy daisy attitude just killed me, the non-returned phone calls it was like no-one was interested in making a sale – so weird!!!

The third great experience would be Exclusive Books in Sandton Square, they are very responsive and knowledgeable always a great gang to hang with on the weekends.

The fourth place would have to be Virgin Mobile it was a pleasurable experience going there, even though it was only once, the person that I dealt with was so cool, which made it even more fun.

It really saddens me, as good service should be everywhere you go but it’s becoming a rare sighting. Today people don’t care about the company they work for and the company doesn’t care about them or the customers at all. All this negativity is very contagious and it makes other employees and customers get the same attitude.
The Banks are the worst culprits charging you to withdraw your own money and charging you to deposit it, that just KILLS me!!! As far as I know that doesn’t happen anywhere else in the world we are getting ripped. And what’s happening with our “broadband” which is extremely slow – Huh? We need voice our feelings and opinions and fight for our rights.

I can go on and on but instead I’m going to put good thoughts out there and hopefully one day I’ll wake up and all of these daylight robberies and bad services will be history….

Posted by: Donna

2 Comments